Privacy Policy Introduction and Scope
This Privacy Policy is established by raja717 to transparently explain how we collect, store, use, and protect the personal information of members using our platform. This document applies to all users who access the raja717 website, our mobile app, and any services we offer.
As a trusted online gaming platform in Malaysia, Raja717 is bound by a moral and legal responsibility to ensure every member's personal information is handled with care and full integrity. We understand that your trust is our most valuable asset, and we never take that responsibility lightly.
This policy covers all types of information you may provide to us directly or indirectly when registering an account, making a deposit, withdrawing wins, contacting our support team, or simply browsing our platform.
Types of Information Collected
Raja717 collects your personal information through several different methods, depending on the type of interaction you have with our platform. The following are the categories of information we collect:
| Data Category | Information Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, account registration |
| Contact Information | Email address, phone number, residential address | Communications, account verification |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection |
| Behavioural Data | Game records, betting preferences, activity history | Service improvement, responsible gaming |
| Communication Data | Support chat logs, emails, feedback | Complaint resolution, quality improvement |
How We Use Your Information
Every piece of information we collect has a clear and controlled purpose. Raja717 uses your personal data solely for the following purposes:
- Account Management: Registering, verifying, and maintaining your member account securely and efficiently.
- Transaction Processing: Processing all deposits and withdrawals accurately and within the designated timeframe.
- Identity Verification (KYC): Ensuring every account is owned by a real individual to prevent fraud and money laundering.
- Fraud Detection: Monitoring suspicious activity and protecting your account from unauthorized access.
- Customer Support: Resolving complaints, answering inquiries, and providing the necessary technical support.
- Legal Compliance: Meeting reporting requirements and ensuring compliance with relevant regulatory bodies.
- Platform Improvement: Analyzing usage patterns to continuously enhance your overall gaming experience.
- Service Communications: Sending important notifications about your account, promotions, and system updates.
We will not use your data for any purpose other than those listed above without first obtaining your explicit consent.
Data Protection and Security
Raja717 invests seriously in data security infrastructure to ensure every member's personal information is always protected. We employ a multi-layered security framework that includes the following:
- 256-bit SSL Encryption: All communications between your device and raja717 servers are protected by industry-standard encryption, the same used by leading financial institutions.
- Two-Factor Authentication (2FA): An additional security layer that requires identity verification via OTP code before any sensitive action is performed.
- 24/7 Monitoring: A continuous security monitoring system that detects and blocks any unauthorised access attempts in real time.
- Encrypted Data Storage: All personal data and financial information are stored on encryption-protected servers and are accessible only by authorised personnel.
- Regular Security Audits: The raja717 system undergoes periodic independent security audits to identify and patch any potential vulnerabilities.
Data Sharing with Third Parties
Raja717 does not share members' personal information with external parties except in the following limited circumstances:
- Payment Service Providers: Required transaction information is shared with the payment gateways we use solely to process your deposits and withdrawals. All such providers are bound by strict data protection agreements.
- Legal Compliance: If required by law or court order, raja717 will disclose the necessary information to the relevant authorities.
- Fraud Prevention: Certain information may be shared with third-party identity verification bodies for KYC verification and fraud prevention purposes.
- Merger or Acquisition: In the event of a change in business ownership, member information may be transferred to the new entity, with the same level of data protection still applied.
Cookies and Tracking Technologies
Raja717 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform for continuous improvement.
- Functional Cookies: Saving your preferences such as language and display settings so you don't need to reset them every time you login.
- Analytics Cookies: Used to analyse aggregated usage patterns — no individual data is identified.
You can manage or block cookies through your web browser settings at any time. However, blocking essential cookies may affect the functionality of the raja717 platform.
Data Retention Period
Raja717 retains members' personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law.
- Active Account Data: Retained for as long as your account is active and for a minimum period of 5 years after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in compliance with financial and taxation legal requirements.
- Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
- Technical Data and Security Logs: Retained for 12 months for security analysis and fraud detection.
Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to your identity.
Your Privacy Rights as a Member
As a raja717 member, you have certain rights regarding your personal data. Raja717 is committed to making it easy for you to exercise these rights in a straightforward and free-of-charge manner:
Right of Access
Request a copy of all personal data we hold about you at any time.
Right to Rectification
Update or correct any inaccurate personal information in your account.
Right to Erasure
Request deletion of your personal data, subject to applicable legal requirements.
Right to Restriction
Restrict how we process your data under certain circumstances provided by law.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another platform.
Right to Object
Object to the processing of your data for direct marketing or profiling purposes without your consent.
Account Security and Member Responsibilities
Data protection is a shared responsibility. While raja717 invests in high-tech security systems, you as a member must also take precautions to keep your account safe:
- Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
- Do not share your username and password with anyone, including family members.
- Enable two-factor authentication (2FA) for an extra layer of protection.
- Always log out of your account when using a public or shared device.
- Contact raja717 support immediately if you suspect any unusual activity in your account.
- Do not click suspicious links claiming to be from raja717 without verifying their authenticity first.
Raja717 will never ask for your password via email, SMS, or live chat. If anyone does so on behalf of Raja717, it is a fraudulent attempt and must be reported to us immediately.
Policy Changes and How to Contact Us
Raja717 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any significant changes via in-platform notifications at least 14 days before taking effect.
Your continued use of the raja717 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We therefore encourage you to review this page periodically.
For any enquiries, concerns, or requests related to your privacy and data protection, you may contact the raja717 privacy team through the following channels: